Canis Computer Laboratories: Healthcare AI for Independent Practices
We build the systems an independent practice runs on, from the first phone call to the last statement, and the AI models inside them. The team at our sister company, CCL Billing, has run revenue cycle for practices since 2018.
Two Companies, One Team
Canis Computer Laboratories builds the software: a voice and reminder platform, the Cannect™ electronic health record, the Canis AI models, and practice websites. CCL Billing, Inc. is its sister company, a separate business with the same founder. It works the claims for independent practices, and it is where our software is used on real payer behavior before anyone else relies on it. Both work from the same office in Albany, New York.
- Founded
- 2018, by William Hyatt
- Headquarters
- 99 Washington Avenue, Suite 1008, Albany, New York
- Builds
- Voice platform, Cannect EHR, Canis AI, practice websites, training environments for healthcare AI
- Sister company
- CCL Billing, Inc., incorporated in 2022. Its team has billed for independent practices since 2018
One Loop, From the First Call to the Last Statement
Most practices buy the phones from one company, the chart from another and billing from a third, then pay someone to connect them. We build and run each step. A practice can start with one piece and add the rest when it suits.
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1 · Front door
Phones, reminders and the website
Our voice platform routes calls and sends appointment reminders, and we build and host the practice website.
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2 · Visit
The chart
Cannect™ is our electronic health record and practice management system. It drafts the note and suggests codes for the clinician to approve.
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3 · Revenue
The claim
CCL Billing submits claims, posts payments, appeals denials and works the aging, in Cannect or in the EHR a practice already uses.
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4 · Statement
The patient balance
Statements and balance questions are handled by the same billing team, in plain language, so the front desk is not also the collections department.
The lab
We build and test the models that do the drafting and scoring, and we build training and evaluation environments for healthcare AI from the same work. Every suggestion is logged with the model that produced it, and a person approves anything that cannot be undone.
Canis AI models → Training and evaluation environments → About the lab →
Where to Start
Independent practices
Start with the piece that hurts most: billing, the chart, the phones or the website. Each one stands on its own. For billing, the first step is a free baseline review of your current numbers.
AI labs, vendors and health systems
Training and evaluation environments built from real revenue-cycle and documentation work, with outcomes that can be checked and graders who do the job for a living. The program is in early access.
Contact centers and other organizations
The voice platform and our web development and hosting are also available outside healthcare, with the same engineering behind them.
Why It Is Built This Way
Built on the real job
Our billing team has run revenue cycle for independent practices since 2018. The software is built by the people who do that work, so it is shaped by denials, payer rules and deadlines, not by a demo.
One team to call
The people who build the systems and the people who work the claims share an office. When something goes wrong between the phone, the chart and the claim, a practice has one number to call.
A person approves what matters
The models draft, suggest and score. They do not sign notes or submit claims on their own. Each suggestion is recorded, and a person approves anything that cannot be undone.
The Front Door: Our Voice Platform
This site is also the home of the voice platform: telephony with call routing, reminders and outreach for medical offices, health systems and contact centers.
AI Workflows
Call routing, appointment reminders with two-way confirmation, and outreach campaigns that take routine calls off the front desk.
AI workflows →Infrastructure
Geo-redundant architecture, automatic failover and real-time monitoring. The service levels we commit to are on the infrastructure page.
Infrastructure →Open Standards
The platform is proprietary and speaks SIP, WebRTC and REST, so it works alongside open-source telephony such as Asterisk, Kamailio and FreeSWITCH.
Open source →Tell Us Which Piece You Need
Phones, a website, the chart, billing, or an evaluation for a model. Tell us where you are starting from and we will tell you what we would look at first.