Legal

Privacy Policy

How Canis Computer Laboratories and CCL Billing, Inc. collect, use, and protect your information.

Effective Date: April 19, 2026

Last Updated: April 19, 2026

Canis Computer Laboratories, a division of CCL Billing, Inc. ("we," "us," or "our"), operates the website at caniscomputerlaboratories.com and provides AI-powered VoIP telephony services. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

1. Information We Collect

Information You Provide

  • Contact form submissions: name, email address, phone number, organization name, organization size, inquiry type, and your message.
  • Communications: any information you share when you email, call, or otherwise contact us.

Information Collected Automatically

  • Server logs: IP address, browser type and version, operating system, referring URL, pages visited, and timestamps.
  • Cookies: we may use essential cookies required for site functionality. We do not use third-party advertising or tracking cookies.

2. How We Use Your Information

  • To respond to your inquiries and provide requested services.
  • To send follow-up communications related to your inquiry (we will not add you to marketing lists without your consent).
  • To operate, maintain, and improve our website and services.
  • To detect and prevent fraud, abuse, or security incidents.
  • To comply with legal obligations.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

  • Service providers: trusted third parties that help us operate our business (e.g., email delivery, hosting), bound by confidentiality agreements.
  • Legal requirements: when required by law, subpoena, or court order, or to protect our rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including TLS encryption for data in transit and access controls for data at rest. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions and related correspondence are retained for up to 24 months after your last interaction, unless a longer retention period is required for legal or business purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the information below. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: